Touchmate - Software

Signpost101™ utilizes state of the art technology to display and maintain what your visitors see. For your visitors, it will provide an attractive and easy interface that works with just a simple touch on the screen. For the organisation it will provide you with an affordable, easy to install, easy to use solution which has the added benefit that when no-one is touching the screen it can act just like any other digital sign or display. The improved customer service and revenue generating potential are just the beginning of its many benefits. For more detail go to the Signpost101 website.

Smart searches

The search function has been carefully designed to provide simple, intuitive navigation for all users. Search for any destination using a virtual keyboard that narrows results as you type. Associated keywords can be assigned to any location.

Fast find Icons

Fast find icons go directly to maps for the destinations that are most requested such as toilets, telephones, etc. These can be set to meet your exact requirements.

Height Adjust

We were the first in the world to offer a height adjust button - designed to allow for users of different height including wheelchair users, this unique function moves the content up and down the screen.

Custom interfaces

We have a standard look which is suitable for most applications and by incorporating your branding can be developed quickly and cost effectively. We are also able to develop a custom look to meet your exact requirements.

Animated Directions

An interactive map plots the quickest route across multiple levels, giving directions through the most complex spaces. These instructions can even be printed out for your visitor to take with them.

time/distance indicators

People don't always understand maps! the time and distance indicator is clear, concise and a user knows how long it will take to get to their destination.

dynamic content

The key to any system is to ensure that the content is accurate and up to date. Using a web-based, password protected and secure updating system allows you to ensure your wayfinder is always current.

Multi lingual support

The world is a big place - but as travel becomes easier and cheaper the ability to provide information in multiple languages becomes more essential - change languages with a simple button press.

Wayfinding for your Industry

Hospitals

Whether it's a patient or visitor a hospital can be a daunting place, a TouchMate wayfinding system provides a simple touchscreen based, intuitive welcoming solution that enables a simple process to find wards, staff or facilities.

Airports

Airports can be daunting, multiple levels and terminals. Because of the nature of airports every minute can count when trying to find a specific gate - your clients need a simple intuitive process to get where they are going.

Retail Outlets

Not only does our system provide your visitors with the outstanding customer service that is demanded by the consumers of today - It can also act as a brand manager to offer unparalleled marketing and messaging opportunities.

Universities

Finding a room or event in a large university or educational facility can at times be a challenge - our wayfinding solution not only offers a simple intuitive process, but can also be integrated with existing information systems.

Building Directories

Large buildings often incorporate restaurants and function rooms as well as multiple levels of businesses. A TouchMate Wayfinder is a sophisticated directory system to find individuals, businesses and facilities such as bathrooms and shops.

Casinos

A visitor to a casino could be looking for a restaurant, hotel, event facility, shop or even a gaming table - the diverse nature of a casino means that it is important to be able to quickly and easily direct your visitors.

Offering a rich user interface and customizable features, Touch2serve™ can be integrated seamlessly within your current work environment to handle customer routing and queuing, appointments, payments, reception and registration. This systematic approach towards customer management gives you more control and thereby allows you to provide better service. The backend reporting functionality equips you with the information to measure staffs performance against service standards to ensure that your organisation is providing your customers optimum service levels. For more detail go to the Touch2serve website.

Arrival

The customer arrives and takes a ticket from the kiosk. The customer has a choice for the particular service that best suits their needs, your management module allows you to set these choices. This allows a fair process of customer service delivery.

Waiting

The customer proceeds to a comfortable waiting area and avoids the discomfort of standing in a long queue. This not only helps to organises the arrivals but it also minimises the actual and perceived waiting time.

Calling

The voice calling of the ticket number notifies the customer about their turn. The customer then approaches the service representative and counter that you have nominated.

Serving

The customer service representative (CSR) has received a prior notification as to the reason and/or category for which the customer needs to be served. Once the CSR has finished and is ready they can then call the next customer.

How this helps your organization

• Monitor service kpi's in real time.

• Segregate your customers based on their requests.

• Allows you to organise your waiting areas.

• Optimum utilisation of customer support resources.

• Additional revenue through advertising

• Present a professional approach to customer management.

• Measure service effectiveness at each stage of the customer process.

• A multilingual interface allows you to support all customers.

• Your staff face less agitated customers.

• At all times, determine the number of customers waiting.

How this helps your customer

• The customer feels the serving process is fair.

• The perceived waiting time is reduced.

• They are able to sit and relax, rather than stand in line and stress.

• Your organization is perceived as being professional.

• The customer can provide immediate feedback after the service.

Statistics & Reports

Touch2serve offers a wide range of monitoring and reporting tools for all levels of management. Daily reports, all record reports & usage statistics are gathered by the system. For the branch manager there is onscreen real-time parameters, for corporate executives and analysts there is comprehensive historical reports.

The results are delivered in an easy to use, easy to export format that can be used in virtually any database.

Digital Signage

Along side Touch2serve, digital signage can be used to display advertising, promotions or other information through LCD, LED, plasma or projected displays.

The information can be displayed as video, text, tv channels as well as support components such as clocks and news tickers.

A system can consist of a single screen such as a digital menu board right up to a nationwide network of targeted advertising displays.

Multilingual Software

By improving communication through the use of a native language, your application will have a much better impact and will address clients’ information needs more adequately.

This is especially relevant when a key portion of your clients do not know English very well. Touch2serve is designed to allow you to easily add in multi-language versions. Some of the benefits of multilingual software:

Imagine being able to offer your staff quick and easy access to fresh healthy meal choices via a mini convenience store inside your own building, hundreds of products that they can select from, scan and pay for. There is multiple options for payment including cash, credit card, your own branded smart card solution or even your existing staff access cards. What you have in your store is up to you - we work together to customize the choices and configurations based on the space that you have available. You are better able to suit the needs of your staff by allowing them to provide feedback and suggestions for additional products or services. Replacing your vending machines with PicPayGo technology means that refunds, hung products or broken machines are a thing of the past.

For your staff it’s a simple process

1: Browse

Browse through the shelves and/or refrigerators and make a selection(s).

2: Scan

Scan your items at the revolutionary PicPayGo checkout kiosk

3: Pay

Pay for your selections - with cash, credit card or your own personal payment key tag.

4: Enjoy

Easy, quick and simple - your staff will love the wide range of fresh exciting products.

For your organization it’s an easy transition

1: Location

You simply need to find a designated area for your market location.

2: Power

You will need a standard power outlet for the refrigerators & kiosk system.

3: Internet

A basic internet connection is required to allow for the system to be maintained.

4: Enjoy

Put the system in place and see your staff embrace and appreciate PicPayGo.

Signpost101

Smart searches

Fast find Icons

Height Adjust

Custom interfaces

Animated Directions

time/distance indicators

dynamic content

Multi lingual support

Wayfinding for your Industry

Hospitals

Airports

Retail Outlets

Universities

Building Directories

Casinos

Touch2Serve

Arrival

Waiting

Calling

Serving

Statistics & Reports

Digital Signage

Multilingual Software

Pic Pay Go

For your staff it’s a simple process

1: Browse

2: Scan

3: Pay

4: Enjoy

For your organization it’s an easy transition

1: Location

2: Power

3: Internet

4: Enjoy

Your kiosk is available in any color - so is this website